Dates and Steaks

With our help using social media marketing, influencers, and a fun chatbot, Miller & Carter made Thursday the latest reason for a date night.


Dates and Steaks

Challenge

Miller and Carter needed a social campaign to launch their new ‘Dates & Steaks’ menu, aimed at increasing their share in midweek dining. As a result, they wanted us to create a social buzz around their new Thursday date-night occasion.

Solution

In order to create awareness and drive conversions with new and existing fans we used an integrated approach of paid, owned, and earned channels. Using each channel’s brand-agreed strategy, we created and distributed content that would build awareness and excitement around the latest reason for a midweek date night.

Owned

On Facebook, we encouraged social engagement with quote posts, videos, and a dedicated Facebook Instant Experience (previously known as Canvas) to immerse people into the indulgence of the occasion.

To replicate the act of organising a date night, a campaign-specific messenger bot was also built to help people discover the menu in an engaging way. Once they had reached the end of their journey, they were encouraged to share an invite to a Miller & Carter date night.

On Twitter, where our strategy revolves around customer service and engagement, we designed editable Dates & Steaks graphics to allow our community management team to give bespoke responses.

Dates and Steaks

Paid

Using Facebook ads, we drove initial menu views before retargeting those who looked and didn’t book a table to increase conversions. Social advertising was also used on Instagram to promote an image-sharing competition, giving guests an incentive to share images of their ‘date night’ and create and buzz on our behalf.

There were also brand gift cards allocated for the community management team to ‘surprise and delight’ guests, who would then share the #Thursdate campaign and drive further awareness.

Earned

We built on an existing relationship with a high-level influencer to drive awareness of the menu within their engaged audience and used Instagram Stories to document their very own Date Night real-time.

Once the campaign launched we began social listening for date night keywords such as #datenight to allow us to engage in conversations and share user-generated content specific to the occasion. We have continued this to create momentum for Dates and Steaks all year round.

Results

The campaign received some outstanding results:

  • 233% increase on average organic monthly reach through influencer content
  • 331 new Facebook fans generated from the Instant Experience ad
  • £0.75 cost per bot interaction
  • 1015 table bookings from all social activity
  • An overall return on investment of 7.36%
Dates and Steaks

Miller & Carter